Annex 1– Complaint and inquiry statistics
Table 1: IGIS Act inquiries actioned between 1 July 2008–30 June 2009
| Agency |
Source |
Date initiated |
Type of Inquiry |
Finalised |
Current Status |
| ASIO |
Own motion |
14/11/07 |
Full |
12/11/08 |
Closed |
| DIO |
Own motion |
29/02/08 |
Full |
12/09/08 |
Closed |
| ASIO |
Ex-employee |
01/06/08 |
Preliminary |
15/08/08 |
Closed |
| ASIO |
Own motion |
03/07/08 |
Full |
30/04/09 |
Closed |
| ASIO |
Public |
13/11/08 |
Preliminary |
15/12/08 |
Closed |
| ASIO |
Public |
04/12/08 |
Preliminary |
20/01/09 |
Closed |
| ASIO |
Public |
20/01/09 |
Preliminary |
04/03/09 |
Closed |
| ASIO |
Public |
30/01/09 |
Preliminary |
18/02/09 |
Closed |
| ASIO |
Public |
12/02/09 |
Preliminary |
05/05/09 |
Closed |
| DSD |
Contractor |
13/02/09 |
Preliminary |
22/05/09 |
Closed |
| ONA |
Own motion |
23/02/09 |
Full |
N/A |
Suspended |
| DSD |
Employee |
26/02/09 |
Preliminary |
N/A |
Open |
| ASIO |
Public |
26/02/09 |
Preliminary |
06/05/09 |
Closed |
| DSD |
Own motion |
27/03/09 |
Full |
01/06/09 |
Closed |
| DSD |
Contractor |
05/05/09 |
Preliminary |
09/06/09 |
Closed |
| DSD |
Employee |
26/06/09 |
Preliminary |
N/A |
Open |
| ASIO |
Public |
29/06/09 |
Preliminary |
N/A |
Open |
Table 2: Summary of non-immigration related concerns about AIC agencies that were handled administratively 1 July 2008–30 June 2009
| Agency |
Number of Complaints |
Contacts from Public |
Contacts from Employee or Ex-employee |
Previous Contacts with OIGIS |
New Contacts with OIGIS |
| ASIO |
69 |
65 |
4 |
45 |
24 |
| ASIS |
21 |
18 |
3 |
10 |
11 |
| DSD |
1 |
0 |
1 |
0 |
1 |
| DIGO |
0 |
0 |
0 |
0 |
0 |
| DIO |
1 |
1 |
0 |
1 |
0 |
| ONA |
1 |
1 |
0 |
0 |
1 |
| AIC (all) |
3 |
3 |
0 |
1 |
2 |
| Unspecified AIC agency |
22 |
20 |
2 |
15 |
7 |
| Total |
118 |
108 |
10 |
72 |
46 |
Table 3: Immigration related concerns that were handled administratively 1 July 2008 – 30 June 2009
| Visa category |
Carried over from 2007-08 |
Migration agent
(including MP/health/other) |
Complainant |
Complainant’s spouse/family |
Commonwealth Ombudsman |
Total Complaints handled |
Number closed as at 30 June 2009 |
| Protection |
2 |
20* |
1 |
6 |
2* |
31 |
26 |
| Spouse |
0 |
6 |
2 |
36 |
0 |
44 |
43 |
| Skilled |
0 |
17 |
30 |
0 |
1 |
48 |
45 |
| Marriage |
0 |
1 |
0 |
5 |
0 |
6 |
6 |
| Family |
0 |
3 |
0 |
2 |
0 |
5 |
5 |
| Permanent |
0 |
1 |
5 |
2 |
0 |
8 |
8 |
| Temporary |
0 |
1 |
6 |
0 |
1 |
8 |
7 |
| Resolution of Status |
0 |
4 |
1 |
0 |
0 |
5 |
5 |
| Total Complaints |
2 |
53 |
45 |
51 |
4 |
155 |
145 |
* Include non-stautory refugee status assessment processing.
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