Performance indicators

The effectiveness of the office is assessed against four key performance indicators. These measures take into account the unique role and functions of the office as a specialised review body:

• the breadth and depth of inspection work undertaken
• the timeliness of completion of inquiries or complaint resolution
• the level of acceptance by agencies, complainants and ministers of findings and recommendations of inquiries conducted
• the extent to which there has been change within the agencies as a result of the activities of the office.