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Performance indicators

The effectiveness of the office is assessed against four key performance indicators. These measures take into account the unique role and functions of the office as a specialised review body:

  • the breadth and depth of inspection work undertaken
  • the timeliness of completion of inquiries or complaint resolution
  • the level of acceptance by agencies, complainants and ministers of findings and recommendations of inquiries conducted
  • the extent to which there has been change within the agencies as a result of the activities of the office.