ONLINE COMPLAINT FORM
Use this form if you wish to make a complaint about:
- the security assessment stage of an application for an Australian visa, or
- an Australian Intelligence agency
To use the form:
Fields marked with an asterisk (*) must be completed before you can progress to the next page.
You can modify entries by using the back/next button to move through the pages before submitting your complaint.
A copy of the completed form will be emailed to you and you can print a copy for your records.
Trouble using the form?
If you have trouble completing the form please send an email to email@example.com with information about your complaint and your contact details.
You can also contact us in writing, by fax, or phone IGIS contact details.
What happens to your complaint?
Please provide an email address. We will acknowledge your complaint in writing as soon as possible after we receive it. We will give your complaint careful prompt attention. We cannot acknowledge or respond to your complaint if you do not provide a valid email address.
We will decide what action to take and may contact the agency concerned for information.
Many complaints are finalised quickly. Complex or formal investigations may take much longer - we will keep you informed of progress.
If we do not take up your complaint we will tell you why.
IMPORTANT: You will need to complete this form in one sitting.
Start the complaint form: